Register Address – owner now has to visit immigration?

Went to Patong immigration for a 90 day report, based on my retirement visa. My paper work was checked and was given a queue number. Immigration officer then told me to do another address registration – this despite all the paper work needed just 6 months earlier for my visa. I had also completed this registrationlast year but he mumbled something about it not being valid now. I got my landlord to give me a copy of his ID, house registration and room contract. I went back to Patong and the registration officer said the owner needs to attend also.
I asked for clarification but he just waved me away and refused to speak to me. Nobody else would help. I get the impression I’m not the first to experience this. I’ve never had to ask my landlord to visit immigration with me. What’s changed? Is this a new rule? Is it specific to Patong office? Is it the same at Phuket Town office? What happens if I try to to do the postal 90 day report? Patong office is a complete joke; disorganised, rude and unhelpful. I’ve never had such problems in 13 years. Any advice is appreciated, particularly if it avoids trying to get my landlord to travel to the immigration office.